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I am still sick. The flu sucks. At least my fever is gone.
So, for a lesson on how not to run a server company, read on!
At around 10:30 last night, the RainbowKids server went down. I opened a ticket, and heard back an hour later that there was an issue. Then, another tech chimed in saying that our server was offline because of non-payment.
The funny thing is that I faxed in paperwork allowing them to automatically charge my card. It turns out that they switched payment services, and that we had to re-register with the new one. They didn’t call, or send a letter. Just an e-mail.
Well, this made me angry, and after I expressed my displeasure, the tech said that he sent someone to plug the server back.
Only it wouldn’t boot.
It turns out that when they disconnected the server, they simply unplugged the power cable from the wall. No shutdown, nothing. Just unplugged it.
When they tried to start it back up, surprise! The main filesystem was corrupted! That’s what happens when you unplug a database-intensive application without any notice.
So, several rebuild attempts later, the server is back up and running. And I got to spend 9 hours (from 11pm to 8am) working instead of sleeping!
I used to highly recommend ServerCove as a great hosting company, but after this fiasco, I seriously doubt I’ll make the mistake of sending them business again.
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